Terms and Conditions
Description of company and products
The Sinister Flame is a manufacturer and distributor of music and music-related merchandise. We are located in Finland. Our webstore offers physical records and music merchandise for sale. The goods are either manufactured or imported by The Sinister Flame. All goods offered for sale are from our warehouse, which is located in the same address as the label headquarters (Finland).
Shipping policy and returns
Please allow 48 hours for us to ship your order. We process incoming orders within 24 hours, but small delays can happen occasionally. Should we ship you wrong items, we will deliver you new copies as soon as possible. In such case, the customer is free to keep the wrong copies, no returns are required.
We ship all orders to Finland and EU via priority airmail with tracking codes available for orders over 500 g (Finland) and 1000 g (EU). Orders outside EU are shipped via economy mail with tracking codes available for orders over 1000 g.
Delivery time and lost shipments
Delivery times are 2-5 days (Finland), 4-10 days (Europe) and 12-30 days (outside Europe). We will replace all missing parcels, so please get in touch with us if your order does not arrive but please give it some time over the estimate first. The customer is responsible for giving us the correct shipping address. If the parcel is lost in the mail due to an incomplete or incorrect address, we are not responsible.
The customer is allowed to cancel the order and receive full refund if the order is not yet shipped.
Order cancellation is possible if we haven't shipped out your order yet. Please get in touch with our customer service if you wish to cancel.
Please contact us at email@example.com. We usually reply within 24 hours.